Tuesday, August 2, 2016

The Feed Lease Full Installation Process Includes Confidence At No Extra Cost

Picture it.

A brand spankin’ new Feed Lease press line. Just installed. It’s a sight to behold.

And soon, you’re remembering with fondness the process to get this piece of equipment all the way from concept to factory floor. (Go ahead. Insert flashback scenario and time traveling music here.) It went something like this:

1. You chose Feed Lease.

You heard about their stellar customer service and commitment to work with you through the entire installation process. You heard that they’d provide turn-key if needed, including trucking, rigging on sites, locating the equipment with the possibility of outside contractors, and supervision of the entire process, as well as training.

So kudos on that decision. Good move.

2. You placed your order.

You were able to do this with confidence, knowing that the dedicated and factory-trained technicians at Feed Lease would build your line to your specifications and test everything to be sure it was all in top running condition.

3. You waited eagerly for its arrival like a kid waiting for Christmas morning.

Well, that might be an exaggeration.

But it was a good feeling when the equipment showed up on the truck, the riggers off-loaded it onto your factory floor, put it in place, then leveled it, anchored it and aligned it with lasers. (Nothing space-age here; lasers are just the most accurate and precise way to do alignment these days.)

4. You worked with the friendly technicians from Feed Lease in coordinating final interconnections.  

Once those interconnections were coordinated (electric, pneumatic, etc.) you looked on as the technicians powered up and tested the system, loaded material into the machine, then ran it and tested it.

This is when it started to feel REAL.

5. You were wondering if your in-house technicians and operators would be up for the challenge of this new machinery.

You didn’t need to worry though.

Once initial installation was done, Feed Lease happily worked with your operators and maintenance people to go through the process of proper operations, function, adjustments, various features of the equipment and how to make those adjustments.

They also worked with each individual group to target their needs. For example, with the maintenance personnel, they walked through pieces of the equipment pointing out areas that pertain to them specifically, like filters and lubrication.

After that, you and others in your company may or may not have high-fived the techs. They’re just that friendly.

More than satisfied with the prompt and courteous service and the professional manner of the service techs, you knew the time had come to bid them farewell.

But wait.

That wasn’t the end of your story.

Because at Feed Lease, out of sight is not out of mind.

After the installation process was physically complete, you later received an owner’s manual for your equipment.


You’ve never heard of any of their competition offering such a thing.

And here is what was contained in that manual:

A detailed explanation of the equipment
Safety warnings and recommendations
Installation guidelines and recommendations
Specific instructional documents regarding operation and functions of various features of the     machines
Recommended preventative maintenance
Complete parts list
Recommended spare parts list
Assembly drawings with parts lists
Hydraulic, electrical and pneumatic schematics and parts list
Troubleshooting guide

This wasn’t some flimsy little number written in six different languages with confusing illustrations either.

Feed Lease spent three years putting together these manuals with controls engineering professionals providing proper documents and drawings. And there is one specific manual for each specific machine.

Feed Lease feels there can never be too much information as far as operational procedures.

So with your brand new equipment and that operator’s manual in hand, you feel confident that you’ll have your new press line for a long time to come.

And Feed Lease is confident too.

Great job.


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