At Feed Lease, Nothing Stamps Out The Importance Of Customer Service
When
you take the step to purchase metal stamping equipment, you’re making an
investment in the future of your company. So of course you want the peace of
mind that the entire process, from placing your order to full operation on the
factory floor, goes as smoothly as possible.
We
get this.
That’s
why we place the same premium on constructing quality machinery and components
as we do on customer service.
And
frankly, we just plain like the opportunity to build relationships with
customers and help them improve their operations.
It
all starts with dedicated, trained and qualified service technicians.
Our
factory trained service technicians are one of a kind.
They
understand not only the installation process and proper functionality of each
piece, but are also able to troubleshoot if there’s a problem. They also have
comprehensive knowledge and expertise in the area of the machinery and
controls.
To
put it in simple terms, they understand the application of our
equipment.
Yeah,
sure there are people who can do installs. But you want more than just someone
going through the motions. Especially if they don’t understand how the specific
equipment was designed to be used because then they won’t be able to explain it
to anybody else.
And
when it comes to explaining the equipment to anybody else, our technicians are
top of line. Beyond just knowing their stuff, they’re patient, respectful and
kind. We expect as much. And so should you. Add to that the value of their
being able to handle stressful situations because, well, let’s face it, things
don’t always go as smoothly as planned.
They
also understand urgency and the importance of time, so they won’t waste yours.
The
bottom line, proper training ensures a smooth launch, leading to an effective
and efficient system - which is what you’re really
purchasing.
Speaking
of a smooth launch, Feed Lease is with you through the entire installation
process.
Yep.
Our
start-up process insures that everything is operating correctly and as
designed. After all, proper installation is crucial for equipment to operate
accurately and effectively.
And
we can provide the whole package including delivery,
laser alignment, components, rigging, pneumatics, electrical, testing and
troubleshooting.
Feed
Lease’s customers range from metal stampers with a few small presses to larger tier-one
and -two stampers with multiple presses spread out over many facilities.
So whether it’s your first or your seventy-first machine, we provide the same
attention and care to getting you up and running.
And
once you’re set to go, you’ll receive an owner’s manual.
Our
competition can’t say that.
We
spent years generating these owner manuals, working with a collective of highly
experienced engineers, technicians and other specialists to get the exact
specifications as they apply to each individual machine.
After
all, don’t you want the full return on your investment?
We’re
committed to getting you that return faster.
And
we’ll do it with a smile.
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