The
Feed Lease Full Installation Process Includes Confidence At No Extra Cost
Picture
it.
A
brand spankin’ new Feed Lease press line. Just installed. It’s a sight to
behold.
And
soon, you’re remembering with fondness the process to get this piece of
equipment all the way from concept to factory floor. (Go ahead. Insert
flashback scenario and time traveling music here.) It went something like this:
1.
You chose Feed Lease.
You
heard about their stellar customer service and commitment to work with you
through the entire installation process. You heard that they’d provide turn-key
if needed, including trucking, rigging on sites, locating the equipment with
the possibility of outside contractors, and supervision of the entire process,
as well as training.
So
kudos on that decision. Good move.
2.
You placed your order.
You
were able to do this with confidence, knowing that the dedicated and
factory-trained technicians at Feed Lease would build your line to your
specifications and test everything to be sure it was all in top running
condition.
3.
You waited eagerly for its arrival like a kid waiting for Christmas morning.
Well,
that might be an exaggeration.
But
it was a good feeling when the equipment showed up on the truck, the riggers
off-loaded it onto your factory floor, put it in place, then leveled it,
anchored it and aligned it with lasers. (Nothing space-age here; lasers are
just the most accurate and precise way to do alignment these days.)
4.
You worked with the friendly technicians from Feed Lease in coordinating final
interconnections.
Once
those interconnections were coordinated (electric, pneumatic, etc.) you looked
on as the technicians powered up and tested the system, loaded material into
the machine, then ran it and tested it.
This
is when it started to feel REAL.
5.
You were wondering if your in-house technicians and operators would be up for
the challenge of this new machinery.
You
didn’t need to worry though.
Once
initial installation was done, Feed Lease happily worked with your operators
and maintenance people to go through the process of proper operations,
function, adjustments, various features of the equipment and how to make those
adjustments.
They
also worked with each individual group to target their needs. For example, with
the maintenance personnel, they walked through pieces of the equipment pointing
out areas that pertain to them specifically, like filters and
lubrication.
After
that, you and others in your company may or may not have high-fived the techs.
They’re just that friendly.
More
than satisfied with the prompt and courteous service and the professional
manner of the service techs, you knew the time had come to bid them farewell.
But
wait.
That
wasn’t the end of your story.
Because
at Feed Lease, out of sight is not out of mind.
After
the installation process was physically complete, you later received an owner’s
manual for your equipment.
Yep.
AN OWNER’S MANUAL.
You’ve
never heard of any of their competition offering such a thing.
And
here is what was contained in that manual:
A
detailed explanation of the equipment
Safety
warnings and recommendations
Installation
guidelines and recommendations
Specific
instructional documents regarding operation and functions of various features
of the machines
Recommended
preventative maintenance
Complete
parts list
Recommended
spare parts list
Assembly
drawings with parts lists
Hydraulic,
electrical and pneumatic schematics and parts list
Troubleshooting
guide
This
wasn’t some flimsy little number written in six different languages with confusing illustrations
either.
Feed
Lease spent three years putting together these manuals with controls
engineering professionals providing proper documents and drawings. And there is
one specific manual for each specific machine.
Feed
Lease feels there can never be too much information as far as operational
procedures.
So
with your brand new equipment and that operator’s manual in hand, you feel
confident that you’ll have your new press line for a long time to come.
And
Feed Lease is confident too.
Great
job.